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Event History

July 2019

Hardware maintenance

» View Event Details | Created Mon, 22 Jul 2019 10:00:00 +0000

Resolved

The maintenance was already completed and all systems work as expected.


Posted: Mon, 22 Jul 2019 10:41:00 +0000

Maintenance window

» View Event Details | Created Mon, 22 Jul 2019 09:00:00 +0000

Resolved

The maintenance was done. The manual imports work again without any issues.


Posted: Mon, 22 Jul 2019 09:23:00 +0000

Some search requests are currently failing

» View Event Details | Created Wed, 10 Jul 2019 10:26:00 +0000

Resolved

The fix was rolled out to all servers.


Posted: Thu, 11 Jul 2019 09:25:00 +0000

Smart Did-You-Mean does not work for all cases

» View Event Details | Created Thu, 04 Jul 2019 08:31:00 +0000

Resolved

The fix has just completed rollout for the last remaining customers. Smart Did-You-Mean is now enabled again for all services that were using it before this incident. Checks were put in place to ensure that this particular kind of problem cannot happen again.


Posted: Fri, 05 Jul 2019 07:38:00 +0000

Most nightly imports did not work.

» View Event Details | Created Wed, 03 Jul 2019 05:00:00 +0000

Resolved

The error is already resolved and we restarted the import for all affected services. The error were faulty firewall configurations. We apologize for any inconveniences.


Posted: Wed, 03 Jul 2019 09:48:00 +0000

Account: Import on demand issues

» View Event Details | Created Mon, 01 Jul 2019 06:30:00 +0000

Resolved

The import page in the account is now functioning normally. We apologize for the inconvenience.


Posted: Mon, 08 Jul 2019 10:07:00 +0000

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